You might be spending an excessive amount of time manually provisioning end-users in Cisco unified communications. Think about finishing what’s normally a 30-minute job in 30 seconds. As a Cisco Most popular Resolution Accomplice, Akkadian Labs creates software program that helps unified communications engineers effectively full repetitive, handbook duties. Their software program facilitates corporations’ deployment, adoption and administration of Cisco Collaboration, in addition to integrating it with different techniques inside their know-how surroundings. Let’s hear extra from, Tom Bamert, the Chief Product Officer at Akkadian Labs by means of an interview carried out between him and Insights Success.

Tom has over 15 years of expertise with Cisco know-how. He has helped tons of of corporations deploy options to streamline the administration of unified communications, with a give attention to automating the provisioning course of.

Under are the highlights of the interview:

What led to the inception of Akkadian Labs?

Akkadian Labs was spun-off from a Licensed Cisco Gold Collaboration companion, whose essential focus was serving to enterprises undertake Cisco unified communications (UC) options. Throughout engagements, we realized that it took loads of repetitive handbook effort to handle the on-going strikes, provides adjustments, and deletes (MACDs) within the Cisco Collaboration suite. We noticed a possibility to develop an answer that will automate these manually intensive, repetitive, and error-prone processes. Thus, we developed our flagship product, Akkadian Provisioning Supervisor, which helps to streamline the provisioning processes for MACD work, in addition to offering different instruments to simplify the general administrative burdens of managing a fancy set of UC purposes.

Describe the corporate’s progressive Cisco options which handle the wants of its clients.

We streamline the administration of Cisco Collaboration throughout all purposes, servers, and clusters, by offering a subsequent era strategy to attenuate handbook work. By a single-pane-of-glass structure, we offer an easy-to-use, turnkey answer that requires no further modules to buy and encompasses a extremely versatile configuration, so no giant skilled companies engagement is required to deploy.

Akkadian Provisioning Supervisor is built-in with all of the purposes inside the Cisco Collaboration suite, together with however not restricted to CUCM, Unity Connection, Webex Conferences, Webex Groups, Jabber, and name heart merchandise (UCCX and Packaged-UCCE). From one display, for instance, the UC Administrator or HelpDesk personnel can shortly and persistently on-board a brand new worker with minimal knowledge enter and with out having to straight sign-into every of the Cisco purposes that must be deployed to this new worker.

By finishing what would in any other case be a 30-minute job in 30-seconds, our clients usually notice 90% time financial savings and a 50% price saving from these efficiencies. Thus, there’s a highly effective ROI from our answer. Past streamlining provisioning, the Akkadian Provisioning Supervisor platform additionally contains instruments to simplify different features of UC administration:

  • Worker self-service portal – allows staff to reset their voicemail PIN, and handle their very own traces, intercoms, and velocity dials
  • Position-based entry – engineers can determine who has entry to which jobs and instruments
  • Visible telephone editor – simply rearrange, add, and edit telephone settings through a visible illustration of most telephones
  • Distant telephone management – entry Cisco IP telephones to check, place calls, and alter settings remotely
  • Superior reporting – use SQL database queries to generate stories from CUCM
  • Bulk provisioning – add or delete a number of customers from one CSV file

How are the corporate’s Cisco options extra superior in comparison with different corporations’ options?

Akkadian Provisioning Supervisor’s superior automation capabilities are distinctive amongst our rivals. A UC system doesn’t exist in a silo and it wants connections to disparate techniques in your know-how stack, corresponding to HR, ITSM, id administration and others. After all, we’ve a RESTful API which you should utilize, however we additionally present native integrations with Microsoft Energetic Listing and ServiceNow, enabling full cycle zero-touch provisioning, with none API programming. For instance, if an worker submits a ServiceNow ticket to reset their voicemail PIN, Akkadian Provisioning Supervisor will see this ticket, run a provisioning job to make the adjustments in Cisco Collaboration, and notify the consumer. No HelpDesk involvement mandatory.

For different techniques, our API Triggers make syncing knowledge third social gathering purposes simple. For instance, when a brand new worker is on-boarded, after the Cisco Collaboration provisioning job is full, a set off updates the worker’s telephone quantity in Microsoft Azure Energetic Listing.

These course of automation enhancements get rid of the necessity for human intervention to provision your Cisco UC and replace different purposes. UC engineers and directors now have a straightforward method to tie collectively crucial techniques inside their infrastructure.

Describe intimately the values that drive the corporate.

Customer support is on the core of our work ethic. We work quick, boldly, with an open thoughts, and are always attempting to enhance, as we search to create impression for our clients.

What’s your opinion on the need for companies to align their choices with newer technological developments?

Expertise helps to get rid of handbook and repetitive busywork, permitting staff to focus extra on the artistic and strategic work they do. IT groups must always evolve and to jettison waste and transfer with larger agility and effectivity, to create higher outcomes for his or her stakeholders. Firms who want to carry out competitively ignore technological developments at their very own peril.

What are the corporate’s future aspirations? What methods is it endeavor to attain these targets?

We’re at the moment evolving to deal with hybrid Cisco-Microsoft UC environments, as this turns into increasingly more widespread.

We’re additionally dedicated to serving to our managed companies companions to maneuver their clients to the cloud with our MSP Flex Provisioning platform. The query of cloud migration isn’t if, however when, and we’re absolutely ready to assist them—regardless of the place they’re on their journey. Whether or not it’s with on-prem, hybrid on-prem/cloud, or full Cisco UCM Cloud, we assist all the Cisco unified communications platforms and are prepared to assist drive the success of their collaboration enterprise as they migrate their customers.

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