Dutch boat captain Ernst-Jan de Groot, poses for a picture a few miles east of the Scottish  island of Bac Mor, also known as the Dutchman's Cap, in this handout photograph taken in July 2015. Charles Lyster/Ernst-Jan de Groot/Handout via REUTERS

When Dutch boat captain and engineer Ernst-Jan de Groot utilized to proceed working in Britain after Brexit, he turned ensnared in a bureaucratic nightmare due to an internet glitch and says he’s now prone to lose his job, write Guy Faulconbridge and Andrew Macaskill.

Underneath new immigration guidelines coming into pressure, de Groot faces the prospect of dropping the fitting to come back to Britain to work until he can efficiently apply for a visa by means of a authorities web site by the top of June.

Following its departure from the European Union’s orbit on the finish of December, Britain is altering its immigration system, ending the precedence for EU residents over individuals from elsewhere.

Whereas the federal government has to date processed greater than 5 million purposes from EU residents to proceed residing in Britain, attorneys and campaigners estimate there are tens of 1000’s who, like de Groot, threat lacking the deadline.

Those that succeed aren’t given a bodily doc to show they’ve the fitting to reside or work in Britain, so they continue to be hostage to web sites when they should present proof of their standing at borders, or once they apply for mortgages or loans.

The expertise of de Groot and eight different candidates spoken to by Reuters exhibits how Brexit has put some EU residents on the mercy of presidency web sites and officers, and the way Britain could also be inadvertently discouraging individuals with abilities it wants.

“I’m trapped in a bureaucratic maze that might even astonish Kafka, and there’s no exit,” de Groot mentioned. “I’ve tried the whole lot I can consider to speak the easy incontrovertible fact that their web site shouldn’t be functioning because it ought to.”

De Groot, 54, has labored fortunately in Britain on and off for the previous six years.

He sails lengthy, slim barges from the Netherlands to England for use as floating houses. He additionally spends a number of months a 12 months constructing boats at a shipyard close to London and captains a tall ship across the west coast of Scotland in the summertime.

A fluent English speaker, de Groot says he adopted the post-Brexit guidelines by making use of for a frontier employee allow to permit him to work in Britain whereas not being resident.

The net utility was easy till he was requested to offer a photograph. The following web page of his utility, which was reviewed by Reuters, mentioned: “you do not want to offer new pictures”, and there was no choice to add one.

A number of weeks later, his utility was rejected – for not having a photograph.

So started a labyrinthine nightmare of phone calls, emails and bureaucratic disarray. De Groot estimates he has spent over 100 hours contacting authorities officers who he mentioned have been both unable to assist or gave conflicting data.

Some officers advised him there was a technical difficulty that might be resolved shortly. Others mentioned there was no downside.

Every time he phoned, de Groot mentioned he requested the particular person to make a document of his grievance. On his final name, he mentioned an official advised him they didn’t have entry to particular person instances, in order that was inconceivable.

He tried to begin a brand new utility to bypass the glitch however every time he entered his passport quantity it linked to his first utility and he remained trapped within the photo-upload loop.

The Dwelling Workplace, the federal government division that administers immigration coverage, didn’t reply to requests for remark about de Groot’s case or the dearth of bodily paperwork proving the standing of profitable candidates.


Over the previous twenty years, Britain skilled unprecedented immigration. When it was a part of the EU, the bloc’s residents had a proper to reside and work within the nation.

A requirement to scale back immigration was a driving pressure behind the marketing campaign for Brexit within the 2016 referendum, with supporters calling for Britain to “take again management” of its borders.

Most EU residents who wish to keep might want to have utilized for settled standing earlier than July. Others, similar to de Groot, want to use for visas to work in Britain.

Landlords, employers, the well being service and different public departments will have the ability to ask for proof from EU nationals of their immigration standing from subsequent month.

The Dwelling Workplace has a repute for aggressively concentrating on individuals who wouldn’t have the proper documentation.

The federal government apologised three years in the past for the Dwelling Workplace’s therapy of 1000’s of Caribbean migrants, who have been denied primary rights, together with some who have been wrongly deported, regardless of having arrived legally in Britain many years earlier.

To date this 12 months, 3,294 EU nationals have been denied entry to Britain with some taken to detention centres as a result of they may not present an accurate visa or their residency standing.

Legal professionals, charities and diplomats say some EU nationals could also be unaware they should apply, or are struggling to navigate the paperwork.

Chris Benn, a British immigration lawyer with Seraphus, a legislation agency contracted by the EU delegation to the UK to offer recommendation in regards to the guidelines, has spent the final three years talking at occasions telling EU residents the way to navigate the brand new system.

Though Benn mentioned it was inconceivable to know the way many individuals nonetheless want to use, he’s frightened tens of 1000’s of individuals, and presumably 100 thousand, could miss the deadline.

Benn says he’s nonetheless assembly well-educated, fluent English audio system who do not realise they should apply. He’s significantly frightened the aged, and folks in rural areas similar to these engaged on farms, could also be unaware of the brand new guidelines.

“If even a really small share miss out, you should have very widespread points,” he mentioned.


Whereas the system has labored properly for hundreds of thousands, the 9 EU nationals combating purposes spoken to by Reuters say it appears overwhelmed. They complain of lengthy waits to talk to employees in name centres and, once they get by means of, they don’t seem to be given case-specific recommendation.

One in every of them, a Spanish scholar in Edinburgh, advised Reuters he was involved he can be unable to complete his research as a result of his settled standing utility in November has been placed on maintain.

Three days after making use of he was knowledgeable in paperwork reviewed by Reuters that police thought of he was being investigated for “culpable and reckless conduct” – an offence in Scotland for behaviour that exposes a person, or the general public, to the numerous threat to their life or well being.

The scholar, who requested to not be named publicly for worry of jeopardising profession prospects, mentioned he had by no means been in hassle with the police and he had no thought what the alleged investigation would possibly relate to.

He requested particulars from the Scottish police. In replies seen by Reuters, they mentioned their databases confirmed he was not listed for any crime, nor underneath investigation.

He has approached his college, marketing campaign teams for EU nationals and the Spanish embassy asking for assist. To date, nobody has been in a position to get him out of the bureaucratic maze.

“The panic has been fixed and gradual,” he mentioned. “I find yourself interested by it on a regular basis as a result of I’d get actually kicked overseas.”

A spokeswoman for Police Scotland directed inquiries to the Dwelling Workplace.

The Dwelling Workplace didn’t reply to requests for remark in regards to the scholar’s case or complaints about name centres.

De Groot is equally annoyed. The corporate that often employs him to captain a ship in the summertime has began to search for another person.

Diplomats say one other downside is looming: what’s going to Britain do with EU residents who do not have the fitting paperwork by July?

The federal government has mentioned those that miss the deadline will lose the fitting to companies similar to free non-urgent healthcare and could possibly be deported. Pointers counsel leniency will solely be granted in sure instances, similar to for individuals with a bodily or psychological incapacity.

Even these with settled standing are involved that with out a bodily doc as proof, they may nonetheless find yourself in immigration limbo if web sites fail.

When Rafael Almeida, a analysis fellow in neuroscience on the College of Edinburgh, utilized for a mortgage this 12 months, he was requested to offer a share code generated by a authorities web site to show his settled standing.

Almeida mentioned the web site wouldn’t work and he was greeted with a message: “There’s an issue with this service for the time being. Strive once more later.”

After a month of failed makes an attempt to generate the code, Almeida’s mortgage dealer persuaded the lender to just accept solely his passport as proof of id. The web site remains to be not working.

The Dwelling Workplace didn’t reply to requests for remark.

Almeida is frightened that from subsequent month he’ll unable to entry healthcare, apply for a job if he ever desires to, or return to Portugal to see household or mates.

“I’m extremely anxious, I’m extremely annoyed with the individuals who ought to have been caring for this,” he mentioned. “I’m simply actually frightened for the longer term.”

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